Intergrated Support Services

We are a leading IT company providing cutting-edge solutions for businesses . Our services include web development, mobile app development, cloud solutions, and more. Let us help you take your business to the next level. Ezel Tech extends its expertise by offering technical assistance and support to both businesses and consumers grappling with technical, hardware, or software challenges. We address issues such as sluggish performance, connectivity glitches, and data accessibility concerns.

In the current business landscape, relying solely on emergency IT services and quick fixes is no longer sufficient. Our managed IT solutions stand at the ready, 24/7, ensuring that companies harness the finest technology available, stay ahead of potential threats, and remain aligned with ever-evolving industry trends.

We provide comprehensive support across all your IT requirements, offering a holistic approach rather than cherry-picking specific tasks. With us, you can channel your energy towards proactive and swift solutions, shifting away from the reactionary mode of emergency repairs.

Malware and various perilous computer viruses can lead to a range of critical issues on your system. Once malware infiltrates, the security of your personal and sensitive data, as well as other files, becomes compromised. Beyond that, adware or malware possesses the capability to breach the credentials of your email, social networking, business accounts, and even online banking information.

• Our support technicians conduct a thorough and meticulous examination of your computer, skillfully detecting any malware that may have infiltrated your system.
• Once the issue is pinpointed, our technicians employ a precise set of tools to effectively eliminate the virus infection.
• To bolster your device's defenses against potential future virus attacks, we will install a dependable antivirus application on your computer.
• If you suspect your PC is under threat, don't hesitate to reach out to us immediately. We're here to take the necessary steps to safeguard the data and files on your computer.
• Our tech support team goes beyond virus removal – we also optimize your computer for enhanced speed and performance.
• Our seasoned technicians identify and address the bottlenecks that contribute to sluggishness, ultimately fine-tuning your computer's performance.
• Our expert technicians are at your service 24/7, ready to assist you with any computer-related concerns.

Ezel Tech provides continuous, 24/7 support for your crucial databases, delivered by our team of expert Database Administrators (DBAs).

• At Ezel Tech, we provide a comprehensive range of services including building, support, maintenance, and security for Oracle, SQL Server, and DB2 databases.
• Our expertise extends to meticulous planning and seamless implementation of backup, restore, and disaster recovery strategies.
• Our DBAs collaborate closely with other teams to ensure seamless integration of systems with your data framework.
• Our seasoned DBAs boast over 10 years of hands-on database experience, adeptly handling both Linux and Windows environments.
• We specialize in performance tuning and scripting to optimize database functionality.
• We're well-equipped to manage critical scenarios involving very large databases (10TB+), ensuring the utmost stability.
• We adhere to ITIL processes for Incident, Problem, Change, Release, and Configuration Management, ensuring a structured approach.
• We offer capacity planning and database configuration tailored for high-performance outcomes.
• Our proactive monitoring and remediation services ensure potential issues are spotted and resolved before they impact your operations.

Ezel Tech provides comprehensive support for a diverse range of applications spanning various domains and device types.

• Our team of technical experts is dedicated to providing efficient and effective support for your business applications.
• We introduce innovative ideas to bridge the gap between existing solutions and emerging, cost-effective alternatives.
• We specialize in offering support for highly customized applications across a wide array of platforms.
• Our domain expertise encompasses diverse sectors such as Banking, Insurance, Telecom, Healthcare, Finance, IT Security, Education, CRM, and SAP BRTools.
• We proficiently administer middleware tools such as Weblogic, Websphere, and JBoss.
• Our support extends to backup and restore tools, including TSM and Veeam.
• We are equipped to provide assistance for IBM CDC and Tivoli Workload Scheduler.
• Our expert engineers are skilled in supporting Telecom applications like RBM and Toms.
• We offer support for Microfocus Tools, Perl, VBISAM, and GNU Cobol.
• We provide assistance for Citrix and Workplace Collaboration Tools.
• Implementation and customization of infrastructure monitoring using tools like Nagios, WebTitan, Scom, and Spiceworks are within our capabilities.
• Our support encompasses a wide spectrum of tools essential for running and transforming businesses, including Networking, Scheduling, Monitoring, Mirroring, and Encryption.

Our round-the-clock infrastructure support services offer users a centralized point of contact to manage all technical issues, requests, services, and inquiries efficiently.

• We handle the daily management of user accounts, access, security, and various enterprise applications.
• We ensure the deployment of up-to-date system security patches to shield your systems from potential attacks.
• Our services encompass remote support, fault isolation, restoration, remote server management, assessment, system implementation, and maintenance.
• We assist our clients in the procurement and licensing aspect, ensuring IT compliance and optimal performance of every IT component.
• Our team implements Backup as a Service and disaster recovery solutions that automate comprehensive backup strategies including full, incremental, differential, mirror, and continuous backups for large enterprise infrastructures.
• We implement backup solutions for a wide range of popular operating systems and platform virtualization software like Hyper-V and VMware.
• Our fully managed deskside support covers your entire technology environment, from remote support and patch management to software distribution and provisioning.
• Our web-based portal provides an efficient way to manage your IT resources and comes with enterprise-grade SLAs.
• We optimize servers for peak performance and reliability based on established best practices.
• We proactively monitor the health of critical servers, ensuring optimal availability and performance for your business operations.

Ezel Tech provides 24/7 Global Command Center support, ensuring continuous assistance and monitoring for your operations.

• We provide 24/7 monitoring of queues and dashboards to ensure seamless operations.
• Our commitment guarantees the quickest response time and uninterrupted services.
• The Command Center team consists of skilled technical engineers adept at performing initial troubleshooting following SOPs.
• Our team initiates call-outs to relevant departments, adhering to SLAs and following the Escalation Matrix.
• We handle communication for corporate notification of critical incidents.
• Our structured change management methodologies align with the organization's guidelines.
• Our primary objective is to enhance organizational outcomes through strategic formulation and plan development.
• We uphold a stringent code of confidentiality, ensuring the security of sensitive information.